Last Updated: 03-25-2025

1. Introduction

Tulitem International Ltd. (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [tulitem.com], use our services, or interact with us in any other way.

By accessing our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact details (name, email, phone number, address)
• Company information (business name, tax ID, registration details)
• Payment and billing information
• Identification documents (for compliance purposes)
• Communication preferences

2.2 Non-Personal Information

We automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clickstream data)
• Cookies and tracking technologies data

2.3 Special Categories of Data

We do not intentionally collect sensitive personal data unless required by law.

3. How We Use Your Information

We process your data to:

• Provide and maintain our services
• Process transactions and deliver products
• Communicate about orders, services, and promotions
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security
• Conduct market research and analysis

4. Legal Basis for Processing

We process your data based on:

• Contractual necessity (to fulfill our services)
• Legitimate business interests
• Legal compliance requirements
• Your consent (where required)

5. Data Sharing and Disclosure

We may share information with:

• Service providers (payment processors, logistics partners)
• Legal and regulatory authorities (when required)
• Business partners (with your consent)
• Affiliated companies within our corporate group

We never sell your personal data to third parties.

6. International Data Transfers

As an international company, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through:

• Standard Contractual Clauses
• Adequacy decisions
• Other lawful transfer mechanisms

7. Data Security

We implement robust security measures including:

• Encryption technologies
• Access controls
• Regular security audits
• Employee training
• Secure data storage solutions

8. Data Retention

We retain personal data only as long as necessary for:

• Fulfilling the purposes outlined in this policy
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

Typical retention periods:

• Customer data: 7 years after last transaction
• Marketing data: 3 years after last interaction
• Financial records: 10 years as required by law

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent
• Lodge complaints with supervisory authorities

To exercise these rights, contact us at [email protected].

10. Cookies and Tracking Technologies

We use:

• Essential cookies (necessary for website functionality)
• Performance cookies (analytics and improvements)
• Marketing cookies (personalized content)

You can manage cookie preferences through your browser settings.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies.

12. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children without parental consent.

13. Policy Updates

We may update this policy periodically. The updated version will be posted on our website with a new “Last Updated” date.

14. Contact Us

For privacy-related inquiries:
📧 Email: [email protected]
📞 Phone: +421 915 444 819
✉️ Adress: Vlkova 532/8, Zhizhkov (Prague 3), 130 00 Prague3